We want you to love your purchase from beriuty.shop. If you're not completely satisfied, here's what you need to know. You have 30 days from the date of purchase to request a return or exchange.
Changed your mind?
If you decide an item isn't right for you, we can help. To start, make sure your return is initiated within 30 days of your purchase. The item needs to be unused, in the same condition you received it, and packed in its original packaging. We also ask that you include your receipt or proof of purchase so we can process everything smoothly.
Please note, there are some items we can't accept back. These include:
- Perishable goods such as food, flowers, newspapers or magazines
- Intimate or sanitary goods
- Hazardous materials
- Flammable liquids or gases
- Gift cards
- Downloadable software products
- Some health and personal care items
Also, please do not send your purchase back to the manufacturer. Returns must come directly to us.
In some situations, a full refund may not be possible, and a partial refund will be issued instead. This applies to:
- A book with obvious signs of use
- A CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
What if something is wrong with your order?
If you received a defective or damaged item, we're here to make it right. We only replace items when they are defective or damaged. To arrange an exchange for the same item, please email us at support@beriuty.shop. Once you've contacted us, you can send the item to: beriuty.shop.
A note on sale items
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Getting your money back
After your return reaches us, we'll inspect it and send you an email to confirm we've received it. We'll also let you know whether your refund was approved or rejected. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
If you haven't seen the refund yet, we suggest these steps: first, check your bank account again. Then, contact your credit card company, as it may take some time before the refund is officially posted. Next, contact your bank, since there is often a processing period before a refund appears. If you've done all of this and still haven't received your refund, please reach out to us at support@beriuty.shop.
Returning a gift
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
Shipping your return
When you're ready to send your item back, please mail it to: beriuty.shop. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
For items valued over $75, we strongly suggest using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your package. If you have any questions, reach out to us at support@beriuty.shop.